Copyright & DMCA Policy

1. Overview

Phantom respects the intellectual property rights of others and expects users to do the same. This policy explains how rights-holders can report content stored or processed by our service that they believe infringes their copyright, and how we respond. It's modelled on the U.S. Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, but we apply the same fair process to non-U.S. takedowns.

Most user-generated content on Discord lives on Discord's servers, not ours — Discord's own copyright policy applies there. The content this policy covers is what flows through Phantom features specifically: custom command text and embeds, embed builder layouts, ticket transcripts, welcome backgrounds, custom bot avatars uploaded through Custom Branding, and the like.

2. How to send a takedown notice

Submit takedown notices through the Phantom support server by opening a private ticket and labelling it "DMCA Takedown" (or the closest equivalent your local copyright law uses). The ticket goes directly to the team that handles copyright matters and stays out of public channels.

If the notice doesn't include all the information described in Section 3, we may not be able to act on it. We'll respond inside the ticket so the conversation stays in one place.

3. Submitting a takedown notice

To be effective under the DMCA, your notice must include all of the following (17 U.S.C. § 512(c)(3)):

1. A physical or electronic signature of the copyright owner or someone authorised to act on their behalf.
2. Identification of the copyrighted work claimed to have been infringed (or, if multiple works, a representative list).
3. Identification of the material that you claim is infringing and that you want removed, with enough information for us to locate it — at minimum the URL on our service, or the Discord server ID and channel ID, plus the message ID or the specific Phantom feature involved.
4. Your contact information: legal name, mailing address, telephone number, and email address.
5. A statement that you have a good-faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law.
6. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorised to act on the owner's behalf.

We can only act on takedown notices for material we actually host or process. If the content is on Discord itself (in a message, an attachment, a server icon, etc.), Discord is the right party to contact — see Discord's copyright policy.

4. How we respond

When we receive a complete and good-faith takedown notice we:

• Acknowledge receipt within two business days.
• Remove or disable access to the identified material on systems we control as soon as we reasonably can.
• Notify the user or admin who put the content in place (the "alleged infringer") and forward the notice as required.
• If repeat-infringer thresholds are crossed, terminate the responsible account or server access per Section 6.

We may decline to act on a notice that's incomplete, frivolous, abusive, or that targets material we don't host.

5. Counter-notices

If you're the user whose content has been removed and you believe the removal was wrong (for example, the use is fair use, the use was authorised, or you own the work), you can submit a counter-notice. Open a private ticket in the Phantom support server labelled "DMCA Counter-Notice". Under 17 U.S.C. § 512(g), an effective counter-notice must include:

1. Your physical or electronic signature.
2. Identification of the material that was removed and the location at which it appeared before it was removed.
3. A statement, made under penalty of perjury, that you have a good-faith belief that the material was removed as a result of mistake or misidentification.
4. Your name, address, and telephone number.
5. A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if your address is outside the United States, for any judicial district in which we may be found), and that you will accept service of process from the person who filed the original takedown notice or their agent.

If we receive a valid counter-notice, we'll forward it to the original complainant. Unless the complainant files a court action seeking to restrain the alleged infringer, we may restore the removed material in 10–14 business days.

6. Repeat-infringer policy

Per 17 U.S.C. § 512(i), we terminate the accounts and server access of users we determine, in appropriate circumstances, to be repeat infringers. We don't publish a strict counter — we look at the seriousness, recency, and pattern of infringement together. Counter-notices that are sustained (no court action follows) don't count against the user.

For Custom Branding applications, repeat infringement may result in suspension or permanent termination of the application's connection to Phantom.

7. Outside the United States

If you're submitting a copyright complaint under non-U.S. law (for example, the EU Copyright Directive's Article 17, or the UK's CDPA), use the same email address and include the equivalent of the elements in Section 3 — identification of the work, identification of the allegedly infringing material, your authority to act, and your contact details. We treat international notices with the same urgency.

8. Contact

Copyright takedowns, counter-notices, and general legal questions all go through the Phantom support server via a private ticket so they reach the right team without being visible to other members.

Note: knowingly false takedown notices and counter-notices may subject you to liability under 17 U.S.C. § 512(f). If you're unsure whether the use is infringing, consult a lawyer.