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Safeguarding & reporting

If a child is being harmed, groomed or exploited on Discord, this page tells you exactly where to report it — wherever in the world you are.

If someone is in immediate danger

Call your emergency services now — 999 in the UK, 911 in the US and Canada, 112 across the EU, 000 in Australia. Do that first. Everything below can wait five minutes; that cannot.

Where to report

Reporting routes differ by country, and being sent to the wrong place is the most common reason people give up. Pick yours.

Report to Discord

Discord can remove the account, the messages, and the server. Right-click the message → Report Message, or use the form.

Open Discord's report form

Other / not listed · emergency your local emergency number

Report the content or the person

Someone to talk to

Free and confidential. You do not need it to be "serious enough" to call.

What to do, and what not to do

Never save, screenshot or forward the material

Not even to report it, and not even to prove it existed. Downloading images of child sexual abuse is a criminal offence in every country listed on this page, and "I was collecting evidence" is not a defence available to a member of the public. Report the link, message or server and leave the content exactly where it is — investigators can reach it there. A copy on your device puts you at risk and helps no one.

  • You do not need proof. Report what you saw. Nobody is in trouble for a report that turns out to be nothing, and the people who assess these reports would far rather have ten that come to nothing than miss one.
  • Report to Discord as well as to your national body. They do different things: Discord can remove the account, the messages and the server; your national body can act on the person.
  • Keep the IDs, not the content. A message link, a server ID, a username. That is what an investigator needs from you.
  • Don't confront them. It warns them to delete, move, and start again somewhere you cannot see.
  • If it happened to you, you are not in trouble. Not if you sent something. Not if you agreed to something. Not if you kept it secret for a while. None of that is your fault and none of it changes what the adult did.

What Phantom does

Phantom is a Discord bot, which means it is present in a great many servers. We treat that as a responsibility rather than a metric.

  • Every server is assessed when Phantom joins it. We score the metadata a server publishes about itself — its name, description, channel and role names, and the moderation posture its owner chose. Servers that score above a threshold are queued for a human to read. Nothing is automated: a person decides.
  • Reporting is built into the bot. /psafety report and /psafety helplines work in every server Phantom is in, return the routes for your country, and are only ever visible to the person who ran them. Server admins cannot switch them off or hide them from a particular member.
  • Phantom's AI features refuse. Our persona and assistant features will not produce sexual content involving minors in any framing, will not help anyone approach, isolate or keep secrets with a child, and will not engage romantically with a user who appears to be one — regardless of how a server has configured them. These refusals are enforced in code, not by asking the model nicely, and they are recorded for review.
  • We report onward, and we act fast. Credible child-safety reports go to Discord Trust & Safety and to the appropriate national authority. We aim to acknowledge within four hours and act within twenty-four, around the clock. Servers and accounts connected to this are removed from Phantom permanently, without appeal.

What Phantom does not do

Being specific about the limits matters more here than almost anywhere else. Someone who believes a bot is handling it may not go to the people who actually can.

  • We do not store, scan, or hold abuse imagery. Ever, in any circumstance, including to investigate a report. Detection of known imagery on Discord is Discord's own function and is done with tooling built for it. What we hold is metadata — IDs, timestamps, scores — and we hold it briefly.
  • We do not read your messages looking for this. The server assessment reads public server metadata, not conversations. Phantom is not a surveillance system and we are not willing to build one, including for this.
  • We are not an emergency service and not a substitute for one. We cannot arrest anyone, we cannot find a child in danger, and we cannot act on a report at 3am the way a police force can. Report to us in addition to the routes above — never instead of them.
  • We do not run stings or investigate individuals. No decoy accounts, no infiltration, no naming people publicly. That work belongs to law enforcement, and amateur versions of it routinely destroy prosecutions that would otherwise have succeeded.

Telling us about a server Phantom is in

If this concerns a server Phantom is in, tell us as well — we can remove the bot, preserve what we lawfully hold, and pass it to Discord alongside your own report. Open a private ticket in the Phantom support server and flag it as a safety report so it goes straight to the safety team rather than general support.

Include the server ID, channel ID and message link. Please do not attach images — describe what you saw and link to where it is.

The formal version of these commitments is in our Content Safety Policy, and the rules that bind everyone using Phantom are in the Acceptable Use Policy.